tag:status.seedrs.com,2005:/historySeedrs Status - Incident History2024-03-28T18:40:41+00:00Seedrstag:status.seedrs.com,2005:Incident/202334962024-03-14T00:04:14+00:002024-03-14T00:04:14+00:00Infrastructure performance update<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:04</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:02</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:31</var> GMT</small><br><strong>In progress</strong> - Starting deployment</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:06</var> GMT</small><br><strong>Update</strong> - We will be upgrading a core component of our infrastructure for in-memory storage.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:04</var> GMT</small><br><strong>Scheduled</strong> - We will be upgrading a core component of our infrastructure for in-memory storage. <br />We do not expect any downtime but a short unavailability may be possible</p>tag:status.seedrs.com,2005:Incident/201190032024-03-01T01:37:24+00:002024-03-01T01:37:24+00:00We have been notified of an incident<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>01:37</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>01:35</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/201187502024-03-01T01:25:21+00:002024-03-01T01:25:21+00:00We have been notified of an incident<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>01:25</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>01:18</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/199917252024-02-15T16:59:48+00:002024-02-15T16:59:49+00:00We have been notified of an incident<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:59</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:15</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/191281592023-11-30T11:09:04+00:002023-11-30T11:09:04+00:00Payment provider scheduled maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:09</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:04</var> GMT</small><br><strong>Scheduled</strong> - Mangopay, our European Union payment processor will undergo scheduled maintenance.</p>tag:status.seedrs.com,2005:Incident/192033692023-11-23T14:46:08+00:002023-11-23T14:46:08+00:00We have been notified of an incident<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:46</var> GMT</small><br><strong>Resolved</strong> - The issue has been resolved and the service restored.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:40</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:37</var> GMT</small><br><strong>Identified</strong> - The incident has been caused by a failed deployement. <br />We're currently deploying a fix</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:27</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/185977322023-09-25T07:20:25+01:002023-09-25T07:20:26+01:00We have been notified of an incident<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:20</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:13</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/175744842023-06-14T20:59:25+01:002023-06-14T20:59:25+01:00Pay by bank provider<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:59</var> BST</small><br><strong>Resolved</strong> - The provider has announced the service has been fully restored</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:02</var> BST</small><br><strong>Monitoring</strong> - The provider has notified that a fix has been deployed, they are monitoring but the service should be available</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:00</var> BST</small><br><strong>Update</strong> - The incident is still ongoing on the provider</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:12</var> BST</small><br><strong>Identified</strong> - We are seeing an increased number of errors in our Pay by bank service provider. <br />Progress can also be tracked at:<br />https://status.banked.com/</p>tag:status.seedrs.com,2005:Incident/172780502023-05-23T22:06:18+01:002023-05-23T22:06:18+01:00KYC DB maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>22:06</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>21:42</var> BST</small><br><strong>In progress</strong> - Maintenance is starting soon, deployment in progress</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:43</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.seedrs.com,2005:Incident/171315542023-05-10T23:42:48+01:002023-05-10T23:42:48+01:00KYC and suitability check DB maintenance<p><small>May <var data-var='date'>10</var>, <var data-var='time'>23:42</var> BST</small><br><strong>Completed</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:42</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:40</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:39</var> BST</small><br><strong>Update</strong> - Suitability Check migration has finished and all systems are back online. <br />ID verification service still in progress</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>21:59</var> BST</small><br><strong>In progress</strong> - The migration process has started</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:25</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:35</var> BST</small><br><strong>Scheduled</strong> - The operation has been moved to the 10th</p>tag:status.seedrs.com,2005:Incident/167368922023-04-06T01:11:57+01:002023-04-06T01:11:57+01:00Platform database version upgrade<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:11</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>23:54</var> BST</small><br><strong>Update</strong> - First stage of the maintenance has been successfully completed. <br />Initiating second step</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>23:22</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is in progress</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:59</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> BST</small><br><strong>Scheduled</strong> - In this scheduled maintenance we will be upgrading our main database, some other minor improvements will also be deployed</p>tag:status.seedrs.com,2005:Incident/166286002023-03-24T08:49:48+00:002023-03-24T08:49:48+00:00We have been notified of an incident<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:49</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:48</var> GMT</small><br><strong>Identified</strong> - The problem has been identified and a fix is being deployed</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:41</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/166197562023-03-24T08:00:18+00:002023-03-24T08:00:18+00:00Cache cluster infrastructure update<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>07:54</var> GMT</small><br><strong>Update</strong> - Upgrade is now being executed</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>07:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:25</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing some upgrades on our cache infrastructure. <br />There's no expected downtime, but there may be some increased response times for a few minutes</p>tag:status.seedrs.com,2005:Incident/163995652023-03-14T06:43:30+00:002023-03-14T06:43:30+00:00Business Checks database maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:43</var> GMT</small><br><strong>Completed</strong> - All verifications passed successfully, the systems is back to operational</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:40</var> GMT</small><br><strong>Verifying</strong> - The changes have been deployed successfully, the team is now verifying if there isn't any anomaly</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:49</var> GMT</small><br><strong>In progress</strong> - All our preliminary checks have passed and the team is starting to deploy the upgrade</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Scheduled</strong> - We will undergo a database update that may have a small downtime window.</p>tag:status.seedrs.com,2005:Incident/160181692023-02-03T15:07:29+00:002023-02-03T15:07:29+00:00We have been notified of an incident<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:03</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/159305902023-01-25T11:06:49+00:002023-01-25T11:06:49+00:00We have been notified of an incident<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:06</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>Identified</strong> - We have identified the origin of the issue with our Know your customer journey. <br />A deployment to fix the issue is underway</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:45</var> GMT</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113572252022-10-03T06:50:17+01:002022-10-03T06:50:18+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>06:50</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>06:44</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113492972022-10-02T12:26:38+01:002022-10-02T12:26:38+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:26</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:24</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113491242022-10-02T12:17:47+01:002022-10-02T12:17:47+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:17</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:01</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113490612022-10-02T11:58:33+01:002022-10-02T11:58:33+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:58</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:51</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113409442022-10-01T17:10:07+01:002022-10-01T17:10:07+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:10</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:53</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/113373602022-10-01T09:54:37+01:002022-10-01T09:54:37+01:00We have been notified of an incident<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:43</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/112802182022-09-27T05:07:51+01:002022-09-27T05:07:51+01:00We have been notified of an incident<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:07</var> BST</small><br><strong>Resolved</strong> - Service is not nominal.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:01</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>tag:status.seedrs.com,2005:Incident/112029212022-09-21T09:58:15+01:002022-09-21T09:58:15+01:00Suitability check database maintenance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:58</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:04</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.seedrs.com,2005:Incident/111974012022-09-20T21:16:07+01:002022-09-20T21:16:07+01:00We have been notified of an incident<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>21:16</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>21:12</var> BST</small><br><strong>Investigating</strong> - Seedrs Automated Incident reporting tool has notified our team one of our services is not performing as expected, we have started to investigate the issue and will notify on this page further developments</p>